Tipoff
An agent team for Support. Faster replies, happier customers.
Triage every ticket and draft replies grounded in your docs, clearing the queue faster without losing your tone.
Example agents for your Support team.
Ticket Triage
Classifies every inbound ticket with severity, category, and owner. Reasoning attached so the queue is auditable.
Reply Drafter
Drafts replies grounded in your help center. Queues for a teammate's approval before a single send.
VIP Escalator
Lifts VIP and outage tickets to the top of the queue with a full-context brief for the approver.
Knowledge Gap Finder
Spots questions the docs don't answer. Drafts a KB entry for the content owner to review.
The playbook Support reaches for.
A playbook bundles the prompts your Support team uses every week. Templated in plain English. Version-controlled. Shared with the people who need them.
Ticket triage
7 prompts
- Severity classifier
- First-reply draft
- Escalation root-cause
Each prompt runs on its own, inside an agent, or from a trigger. Every run honors the same governance and lands in the audit log.
- triageSeverity classifierSupport · Ticket triage · v7
- replyFirst-reply draftSupport · Ticket triage · v5
- vipEscalation root-causeSupport · Ticket triage · v3
- 4 more in this playbook